Quality Policy

This is what we understand by quality:

• Quality is the drive of our daily work, we want to be better.
• LEFFER is the industry leader when it comes to quality.
• LEFFER creates business value for its customers and for itself through appropriate quality.
• All employees are encouraged, motivated and competent to deliver quality that meets the highest standards.
   

Quality principles:

• We know our processes are being continuously improved to increase efficiency and quality.
• Everyone is responsible for quality; we know the opportunities and risks directly and indirectly associated with our actions and processes.
• To know, to understand and to fulfill the requirements of the customer, the regulations, the legislator and the supervisory authorities.
• This quality guideline and our procedural instructions must be adhered to - 100%.
   

Our commitment to quality:
We commit ourselves

• to comply with defined regulatory requirements.
• to provide and monitor the framework conditions for the establishment and verification of quality objectives.
• to review the efficiency and effectiveness of our quality efforts and to promote continuous improvement.
• to reduce business risks by transparent and effective management of our processes.
• to develop suppliers, to maintain mutually beneficial business relationships with them and to ensure that suppliers consistently comply with our requirements.
• Provide training, support and appropriate infrastructure to ensure compliance with our quality policy and objectives.
• to ensure that leadership roles are visibly perceived.
• to ensure that our quality policy is appropriately communicated, applied and understood by all.